Journal of Dental Rehabilitation and Applied Science:eISSN 2384-4272 pISSN 2384-4353

Table. 3.

Comparison of the importance assigned to each survey item by age, dental personnel, and work experience groups

Item Age Dental personnel Work experience
P P P
Category 1: Important items in work orders
Accurate information entry 0.05 0.845 0.241
Communication with party 0.186 0.105 0.892
Payment between ordering parties 0.573 0.138 0.747
Delivery between ordering parties 0.025 0.381 0.391
Adjusting schedule 0.893 0.615 0.092
Dental prosthesis fee 0.127 0.229 0.576
Category 2: Existing work order environment factors
Section 1: Notation Patient’s name 0.121 0.423 0.572
Shade 0.103 0.57 0.824
Date 0.44 0.874 0.102
Material to be used 0.536 0.057 0.111
Tooth notation 0.434 0.787 0.113
Production method mark 0.144 0.982 0.844
Others 0.065 0.053 0.178
Section 2: Billing Prosthesis ledger creation 0.408 0.861 0.271
Paying prosthesis fee 0.456 0.156 0.665
Accounting gold 0.718 0.986 0.237
Managing accounting 0.954 0.573 0.786
Section 3: Delivery Undistorted impression delivery 0.456 0.952 0.283
Rapid dental prosthesis delivery 0.646 0.346 0.982
Low-cost delivery 0.202 0.404 0.593
Section 4: Order management Management of order schedules 0.223 < 0.001* 0.74
Acquiring new parties 0.319 0.2 0.432
Retention of ordering parties 0.768 < 0.001* 0.271
Section 5: Environmental factors Prescription label 0.661 0.055 0.116
Payment 0.815 0.917 0.968
Delivery 0.123 0.424 0.256
Order management 0.519 0.018* 0.711
Category 3: Dental laboratory work order platform service environment factors
Section 1: Advantage of platform services Economic efficiency than the existing methods 0.86 0.004* 0.41
Securing ordering parties from various regions 0.114 0.348 0.591
Acquisition of overseas order parties 0.313 0.152 0.394
Convenience of transmission and storage of dental data 0.956 0.426 0.014
Improved security than existing process 0.924 0.399 0.679
Payment for a dental prosthesis fee 0.67 0.447 0.355
Section 2: Communication Exchanging scan data 0.396 0.147 0.17
Real-time communication function 0.604 0.659 0.482
Real-time process monitoring 0.113 0.166 0.146
Checking of previous data 0.784 0.85 0.364
Section 3: Delivery Real-time delivery tracking 0.17 0.311 0.549
Delivery system 0.17 0.311 0.549
Section 4: Data clouds Data cloud storage 0.009* 0.758 0.392
Data cloud security 0.006* 0.758 0.392
Section 5: Billing Prosthesis ledger linkage 0.1 0.886 0.492
Automated payments 0.954 0.134 0.91
Real-time gold management 0.103 0.065 0.597
Section 6: Environmental factors Advantages of using the platform 0.496 0.525 0.214
Communication 0.092 0.092 0.41
Delivery 0.127 0.81 0.125
Data cloud 0.327 0.073 0.787
Payment 0.459 0.147 0.391
Category 4: Impact of work order platform services
Section 1: Positive impact Convenient communication 0.586 0.892 0.129
Reduced prosthesis re-make 0.235 0.842 0.127
Improved prosthesis quality 0.075 0.403 0.832
Easy payment with order parties 0.513 0.378 0.603
Useful marketing tool 0.664 0.697 0.987
Work efficiency 0.091 0.754 0.067
Section 2: Negative impact Concern of dual workloads 0.011* 0.553 0.002*
Dissatisfaction about the replacement of personnel 0.106 0.1 0.903
Complaints about digital dissemination 0.192 0.845 0.229
Withering of the digital vulnerable class 0.145 0.283 0.134
Category 5: Requirements for work order platform services
Stable and widely available platform service 0.499 0.83 0.936
Easy UI/UX 0.576 0.081 0.628
A/S, service, remote assistance 0.7 0.138 0.416
Deregulation of the law 0.076 0.466 0.224
Convenience compared with existing process 0.38 0.491 0.155
Acquisition of various local order parties 0.43 0.273 0.819
Orders from overseas dental clinics and dental laboratories 0.029* 0.044* 0.578

* Indicates significant differences within each category or section based on the results of one-way ANOVA testing (P < 0.05).

SD, standard deviation; UI/UX, user interface and user experience; A/S, after service.
J Dent Rehabil Appl Sci 2023;39:105-18 https://doi.org/10.14368/jdras.2023.39.3.105
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